Support Guidelines

Intro - Guidelines for Support
We want to help you get the most from ClickHome, and help you solve problems as quickly as possible. To help us do this, here are some guidelines that can h...
Wed, 22 Dec, 2021 at 12:10 PM
How To - Access, View & Manage your Support Tickets
This article will cover how to access, view and manage you support tickets on the ClickHome Desktop. Understanding ClickHome Support ClickHome Supp...
Fri, 9 Sep, 2022 at 3:09 PM
Info - Understanding Support Articles
The knowledge base consists of a variety of articles. This article provides information on accessing support articles and the purpose of the different types...
Mon, 13 Jun, 2022 at 1:05 PM
Info - Release Process
The release process differs for iPad, Tablet and the ClickHome server modules. iPad Release Process The release process is based on the Apple AppStore ...
Tue, 30 Jan, 2024 at 9:28 AM
Info - Feature Request or Bug?
Sometimes you might encounter a problem after we’ve released a new version; other times maybe there’s something you wish ClickHome could do that it currentl...
Tue, 23 Jun, 2020 at 4:45 PM
How To - Submit a Feature Request
Why Share Feature Requests We rely on the Feature Request Forum to help track and manage all the great ideas, requirements, and suggestions that our client...
Thu, 1 Mar, 2018 at 4:39 PM
How To - Find the Application Version
ClickHome 3 Sign out if you are signed in, and you can see the version at the bottom of the login screen. Tablet Manager iPad
Wed, 22 Dec, 2021 at 12:22 PM
Setup - Emails from the ClickHome Team
Spam is massive problem in business these days. In order to communicate with you quickly and efficiently, we need to make sure your Spam Filters are not cat...
Wed, 14 Mar, 2018 at 7:13 PM
ClickHome Server Migration
Existing ClickHome Clients undergoing changes to their Infrastructure may require their ClickHome system to be migrated to New Servers. This process relies ...
Wed, 8 Sep, 2021 at 12:27 PM
Info - Navigating through COVID-19 with ClickHome
We know there are challenging times ahead, but we want you to know we're here to help you through it as best we can. From ensuring the health and safety...
Tue, 31 Mar, 2020 at 3:31 PM